We use bugzilla internally for so much more than a “bug” reporting system. I have done internal presentations about the product and have jokingly called it OrganiZilla or TicketZilla.
The software offers fantastic Organizational qualities to help us stay on top of tasks. And once you get past the idea of bugs and call them tickets, you realize that there is a much broader use of it.
From updates on a website to telling someone to take out the trash, it works! But only if everyone is on board.